LEARNING & DEVELOPMENT

MasterClass Suite of Programmes

While we at Business Champions do not offer ‘open’ training programmes, we are pleased to provide customised in-house programmes for our clients from our suite of performance and management MasterClass programmes.

For full details, costs, etc, choose from any of the following:

 

(List of MasterClass programmes as live links to pdfs)

A Master Class in Client Acquisition

With pressures on fee income, and competition in the professions increasing, it is becoming ever more difficult to win new clients, as well as generating additional business from the existing client base.  ... Read More..

A Master Class in Customer Service

The sale is not complete until the customer buys for the second time. What stops customers from buying again is the quality of the customer service experience they have from your company.  The aim of this MasterClass is to enable participants to consider the impact of customer service and to construct a customer service plan for their organisation in order to improve customer retention and sales. .. Read More...
 

A Master Class in MetaCoaching

The principles governing the application of this unique approach to the understanding and acquisition of MetaCoaching skills have been drawn from extensive research into the professional coaching methodologies used by successful coaches in the fields of sports, music, dance, and acting. ... Read More...

A Master Class in Charismatic Leadership

In a recent survey of workers, when asked what they would most like to see in their leaders, the most popular answer mentioned was ‘inspiration’.  
 
When asked if they would describe their current leader as ‘inspiring’, only 11% said 'yes'.   ... Read More..

A Master Class in POWER Selling

The key to successful selling is to know what to say and when to say it and in particular what questions to ask. This MasterClass uses a tried and tested structure to the sales process ‘POWER’ which can be used to influence the sale.     

A Master Class in POWER Coaching

The principles governing the application of this unique approach to the understanding and acquisition of coaching skills have been drawn from extensive research into the professional coaching methodologies used by successful coaches in the fields of sports, music, dance, and acting. In these professions, coaches have a clearly defined system and they stick to it. In business the goalposts are forever changing, as are the players, the rules, and tactics. ... Read More...

A Master Class in Sales Negotation

Negotiation is nothing to be afraid of. For top salespeople, it is an enjoyable, exhilarating and often rewarding experience.  
 
You might have gained your first experience of negotiation on holiday. It is likely you realised that the considerable time and energy you spent in beating down the market traders’ prices was wasted as the traders certainly will have increased their prices in the first place, on the basis that it makes the customer feel good to get a bargain. .. Read More...

A Master Class in Sales Process Design

The key to sales performance improvement is in knowing what to improve - if you can't measure it - you can't improve it. Surprisingly, whilst most companies have processes and procedures for elements of their operation such as finance, quality control, compliance, and even ordering stationery, what happens face-face with the customer when selling is rarely written down. This one-day Master Class will provide the platform for future continuous sales success. ... Read More...
 

A Master Class in Time Management

There are 365 days in each year, 24 hours in each day, and 60 minutes in each hour. We can’t save time, steal time, or borrow time – it can only be spent. How that time is spent can determine the course of our lives. Effective use of time has nothing to do with completing time management systems. Read More.......

A Master Class in Sales Coaching

The principles governing the application of this unique approach to the understanding and acquisition of sales coaching skills have been drawn from extensive research into the professional coaching methodologies used by successful coaches in the fields of sports, music, dance, and acting. In these professions, coaches have a clearly defined system and they stick to it. In business the goalposts are forever changing, as are the players, the rules, and tactics. ... Read More...

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